We are fully committed to conducting all activities in strict conformance with the ethical principles of professional associations that approved our organization to offer continuing education. We will comply with all legal and ethical responsibilities to be non discriminatory in promotional activities, program content and in the treatment of program participants.

The monitoring and assessment of compliance with these standards will be the responsibility of our organizational staff, and if needed, in consultation with continuing education advisory members.

While we go to great lengths to assure fair treatment for all participants and prevent potential problems, there will be occasional issues that come to the attention of staff that require intervention or action on the part of staff or the continuing education administrator. The following steps should serve as a guideline for handling such grievances.

All staff persons are encouraged to immediately resolve grievance issues to the satisfaction of the participant. If needed, staff may consult with the administrator or other advisory CE members.

Participants of our course can also direct all complaints to our staff, who can be reached by calling 918-900-1710.

The administrator will evaluate all grievances and take any necessary corrective action, which may include:

• specifically correcting the grievance to the person’s satisfaction or
• provide a partial or full refund of the course fee.

All complaints are carefully and regularly considered for course and service enhancement.

All requests for refunds must be in writing and sent electronically. A $50 administrative fee will be charged for cancellations received before May 1, 2020. Refunds will not be issued after May 1, 2020. Substitutions of attendees may be made at any time without charge. There are no exceptions to this refund policy. Please send cancellations to Kevin Bonifield at kevin@calmworkscounseling.com.

Our conference is designed with accessibility in mind, and in accordance with the ADA of the amended United States Rehabilitation Act. Up until thirty days prior to the conference, we welcome the opportunity to assist with disability accommodations. You may request information by calling Kevin Bonifield at 918-900-1710 or by email to kevin@calmworkscounseling.com.

Please note that this training may be cancelled by Calm Works Counseling, LLC, for any reason, including weather,  training staff illness, or low registration.   All registration fees will be returned in full upon event cancellation.